Privacy Policy
Visa Route Migration Pty Ltd respects your privacy and is committed to handling personal information responsibly. This Privacy Policy explains how we collect, hold, use, disclose and protect personal information when you visit our website, contact us, make an enquiry or engage us for Australian migration and visa services.
Where the Privacy Act 1988 (Cth) and the Australian Privacy Principles apply to our activities, we handle personal information in accordance with those requirements.
Who We Are
Visa Route Migration is operated by Visa Route Migration Pty Ltd, an Australian migration practice based in Clyde North, Victoria.
Our contact details are:
Visa Route Migration Pty Ltd
4 Handsome Ave
Clyde North VIC 3978
Australia
Phone: 0450 337 213
Email: [email protected]
Website: visaroute.com.au
Personal Information We May Collect
The personal information we collect depends on how you interact with us and the nature of your enquiry or professional engagement.
This may include:
your name
phone number
email address
contact and appointment details
information you provide in website forms
information about your migration or visa enquiry
communications between you and Visa Route Migration
documents or information you choose to provide
information reasonably required to understand or assist with your migration matter
Depending on the circumstances of a migration matter, information provided to us may include personal or sensitive information relevant to assessing or providing the professional services you request.
We aim to collect only information that is reasonably necessary for the purpose for which it is being collected.
How We Collect Personal Information
We generally collect personal information directly from you when you:
submit a form through our website
contact us by phone or email
contact us through WhatsApp or another communication method we make available
book or attend a consultation
communicate with us by video or online consultation
meet with us in person
provide documents or information relating to your enquiry or matter
engage Visa Route Migration for professional services
In some circumstances, information may also be provided by another person acting with your authority or where collection from another source is permitted or required.
Why We Collect and Use Personal Information
We may collect, hold and use personal information to:
respond to enquiries
arrange consultations and appointments
understand your circumstances and the nature of your migration enquiry
determine whether Visa Route Migration may be able to assist you
communicate with you about your enquiry or professional engagement
provide agreed migration and visa services
review information and documents relevant to an agreed service
prepare, manage or progress work within the agreed professional scope
maintain appropriate business and professional records
manage our administrative and operational requirements
comply with applicable legal and professional obligations
maintain and improve our website and services
Information provided during an initial enquiry or free consultation may be used to understand your circumstances and determine appropriate next steps. A free initial consultation does not automatically constitute a complete eligibility assessment or detailed professional assessment.
Disclosure of Personal Information
We do not disclose personal information unnecessarily.
Depending on the nature of your matter and the services you have engaged us to provide, personal information may be disclosed where reasonably necessary to:
provide the professional services you have requested
communicate with relevant government departments, authorities or other bodies where appropriate to the agreed service
use service providers that support our website, communications, administration or business operations
obtain professional or technical assistance where appropriate
comply with a legal, regulatory or professional obligation
respond to a lawful request from an authorised body
protect our legal rights or the rights of others
act with your consent or authority
The information disclosed will depend on the circumstances and purpose of the disclosure.
Overseas Handling of Personal Information
Visa Route Migration assists clients who may be located in Australia or overseas in relation to Australian migration matters.
Some technology or communication services used in operating a modern website or business may also process or store information using systems located outside Australia.
Where personal information is disclosed to an overseas recipient, we will handle that disclosure in accordance with applicable privacy requirements.
Website, Cookies and Technical Information
When you visit our website, certain technical information may be collected automatically by the website or services used to operate it.
This may include information such as:
IP address
browser and device information
pages visited
date and time of access
referring website
general website usage information
Our website may use cookies and similar technologies for website functionality, security, performance and understanding how the website is used.
You can control or disable cookies through your browser settings, although some website features may not operate correctly if certain cookies are disabled.
How We Protect Personal Information
Visa Route Migration takes reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.
Personal information may be held electronically, in business systems, communications, documents or other records used in connection with our professional services and business operations.
No method of electronic transmission or storage can be guaranteed to be completely secure. We therefore use reasonable safeguards appropriate to the information we hold and the way it is handled.
Retention of Personal Information
We retain personal information for as long as reasonably required for the purpose for which it was collected, for the provision of professional services, for legitimate business requirements, or where retention is required by applicable legal or professional obligations.
When personal information is no longer required to be retained, appropriate steps may be taken to securely delete, destroy or de-identify it where appropriate.
Accessing or Correcting Your Personal Information
You may contact Visa Route Migration if you would like to request access to personal information we hold about you or ask us to correct information that you believe is inaccurate, incomplete or out of date.
We may need to verify your identity before providing access to or changing personal information.
In some circumstances, access may be limited or refused where permitted or required by law. Where appropriate, we will explain the reason for this.
To request access or correction, contact:
Email: [email protected]
Phone: 0450 337 213
Privacy Enquiries and Complaints
If you have a question or concern about how Visa Route Migration has handled your personal information, please contact us so that we can review the matter.
Please provide enough information for us to understand your concern and investigate it appropriately.
You can contact us at:
Email: [email protected]
Phone: 0450 337 213
Postal address:
Visa Route Migration Pty Ltd
4 Handsome Ave
Clyde North VIC 3978
Australia
We will consider privacy enquiries and complaints carefully and respond within a reasonable period having regard to the circumstances.
Third-Party Websites
Our website may contain links to external websites or online services operated by other organisations.
Visa Route Migration is not responsible for the privacy practices, security or content of third-party websites. You should review the privacy information provided by those organisations when using their websites or services.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our website, business practices, technology, professional requirements or applicable privacy obligations.
The current version will be published on this website.
Last updated: 28 August 2026